Food & CPG fulfillment FAQ

CPG fulfillment is the storage, picking, packing and shipping of consumer packaged goods such as snacks, pantry staples, drink mixes and household products, usually to both online shoppers and retail or wholesale buyers. For food brands it adds food-grade storage, lot and expiry tracking, FEFO rotation and retailer compliance on top of standard ecommerce fulfillment.

Yes, FDA-registered food facilities are available across our network. Under the Federal Food, Drug, and Cosmetic Act, facilities that hold food for consumption in the United States generally must register with FDA and renew registration every two years, and we confirm the registration status of the specific location handling your products during onboarding.

FEFO means first-expired, first-out: the unit with the earliest best-by or expiration date ships first, regardless of when it was received. It matters because it minimizes write-offs from expired stock and keeps you inside retailer minimum shelf-life windows, which FIFO alone does not guarantee when lots arrive out of date order.

Our core focus is shelf-stable and ambient food and CPG. Temperature-controlled and climate-controlled storage is available in select markets, and we offer insulated seasonal packouts for heat-sensitive ambient products such as chocolate and gummies. Fully frozen DTC programs are scoped case by case.

We handle allergens by segregating products that contain major food allergens, keeping damaged or leaking packages out of general stock, and controlling kitting so open product never contacts other items. U.S. law recognizes nine major food allergens, including sesame, and your packaging remains responsible for declaring them.

Yes. The same inventory pool serves DTC parcels, marketplace orders, retailer and distributor purchase orders, and club-store pallet programs. We support EDI documents such as purchase orders, advance ship notices and invoices, GS1-128 carton and pallet labels, and retailer routing guide requirements.

We support recalls by placing the affected lots on hold immediately, quarantining physical stock, and producing a report of every order and customer that received those lots. Because lot is captured at receiving and tied to outbound orders, the shipment list comes from the system rather than from manual reconstruction.

Yes. We assemble variety packs, multipacks, gift boxes, sampler kits and club-store packs from your component SKUs, recording the lots used in each finished kit and assigning the kit a best-by date based on its earliest-dating component.

There is no single minimum; we quote based on your SKU count, order profile and storage needs. Emerging snack brands moving from self-fulfillment and established CPG brands adding retail channels are both a fit, and we will tell you plainly if your volume suits a different setup.

Food fulfillment is typically priced per order and per pick, plus storage by pallet or bin, receiving by pallet or carton, and packaging materials, with retail and kitting work quoted per unit or per hour. We provide a transparent, itemized custom quote, usually within 24 hours of receiving your product and order details.